Phil Lauterjung

Posts Tagged ‘customer service’

Image: stockvault.net

Remember when you were a child and you learned to trust your Dad to throw you into the air…and then catch you?  You just knew that he would catch you – even though you were scared.  Or, maybe you have small children of your own now, and you play the same game with them.  But, at first the trust isn’t quite there is it?  The trust has to be earned, right?  Read more... (464 words, 2 images, estimated 1:51 mins reading time)

On Wednesday I attended the first sessions of the Social Media Success Summit 2009.  This is an online virtual summit extending over the next couple of weeks and has a number of Social Media experts sharing what they have learned.  While each of the sessions were very good, the presentation I found most intriguing was from Ann Handley of MarketingProfs on using Twitter for business.

I have to confess that I have not had a great deal of interest in Twitter.  I really don’t care to know what you had for breakfast, or that you might be getting your car washed at lunch time.  It just seems like it would devolve into a massive time waster.  Read more... (390 words, 2 images, estimated 1:34 mins reading time)